Cornerstone Alliance



Prepared for Local Government Association of South Australia

The i-Responda app is an ‘in the palm’ resource for South Australian Local Government workers to use during emergencies. It allows for timely access to contacts and links, reminders, checklists, action plans and joint operating guidelines and more. This will greatly assist Local Government workers in making safe and effective decisions.

The key principle behind the i-Responda framework is to ensure that council personnel can participate safely and that risks to council and council personnel are appropriately managed. This is based on the fundamental concept of ordinary operations in extraordinary situations.

Prior to the development of the i-Responda solution: policies, procedures and other documentation were printed (hard copy), laminated and stuck on vehicle windscreens. Not only were the documents prone to extreme weather conditions, the information too could not be updated easily.

The i-Responda app makes this information readily available on mobile devices. The i-Responda solution is powered by a CMS (Content Management System) and content is updated on every device automatically.

The i-Responda app is developed using a hybrid app-development framework to enable multi-platform access across Apple/Android devices. This also reduced the development overhead, resulting in significant cost-savings for the business.

The content structure and navigation replicates the content structure in the CMS. This approach makes it easy for the business to present information to suit end-user and business requirements. A noteworthy feature is the ability to store information locally on devices, which is important in remote/low coverage areas.

Key features of the i-Responda solution include:

  • Automatically updated and locally stored information
  • Shortcut to specific content area
  • Integrated Search feature
  • In-built notification form


  • Updated information stored locally​

    Information is updated upon app startup and content is stored locally on devices which allows emergency workers to access the information even while offline.

  • Push notifications to users​

    Content managers can use targeted push notifications to communicate with users.​

  • Notification mechanism to business support​

    Users can submit an in-app form to notify business teams of incidents.​

The way forward​

Communication and collaboration in emergency situations is the key to ensuring speedy response and limiting any detrimental impact on the community. Based on the successful rollout and positive feedback, Cornerstone Alliance has been tasked with extending solution functionality.